Refund policy

REFUND POLICY

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

How to start a return: Contact us at support@barnaclesoutdoors.org or call 773-987-8383. Because our products ship directly from our fulfillment partners, returns are sent back to the manufacturer or supplier — we will provide the correct return address and instructions with your return authorization. Please do not send your purchase back without first requesting a return, as items sent without authorization cannot be accepted.

Damages and issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

Exceptions / non-returnable items: Certain items cannot be returned, such as custom or personalized products (including engraved ID tags and collars) and personal care goods. We also cannot accept returns of hazardous materials, flammable liquids, or gases. Contact us with questions about your specific item. Sale items and gift cards are non-returnable.

Exchanges: The fastest way to get what you want is to return the item you have and, once accepted, make a separate purchase for the new item.

Refunds: We'll notify you once we've received and inspected your return. If approved, you'll be refunded to your original payment method within 10 business days. Banks may take additional time to post the refund. If more than 15 business days have passed since approval, contact us at support@barnaclesoutdoors.org.