Shipping policy
SHIPPING POLICY
Last Updated: July 25, 2026
Thank you for shopping with Barnacles Pet Shop. Here's everything you need to know about how we get your order to you.
Order Processing
All orders are processed within 1–2 business days after payment is confirmed, excluding weekends and federal holidays. You will receive an order confirmation email immediately after purchase and a shipping confirmation email with tracking information once your order has been dispatched.
If there is any issue with your order — including stock availability or address verification — we will contact you within 1 business day.
Shipping Destinations
We currently ship to addresses within the United States only. We do not ship to P.O. boxes, APO/FPO addresses, or US territories at this time.
Delivery Timeframes
All products ship from US-based fulfillment partners. Estimated delivery times after dispatch:
- Standard pet accessories and supplies: 3–7 business days
- Oversized items (playpens, car seat covers, wagons): 5–10 business days
These are estimates only and are not guaranteed. Carrier delays, weather events, and peak periods may affect delivery times.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery address and order size. The exact cost will be displayed before you complete your purchase.
Order Tracking
Once your order ships, you will receive a tracking number via email. Please allow up to 24 hours for tracking to become active. If you have not received tracking information within 3 business days of your order, contact us.
Damaged or Missing Orders
Please inspect your order immediately upon receipt. If your item arrives damaged, defective, or incorrect, contact us within 48 hours at support@barnaclesoutdoors.org or 773-987-8383 with your order number and photos of the damage.
If your tracking shows delivered but you haven't received your package, check with neighbors first, then contact us and we will open a carrier investigation.
Order Cancellations
Orders may be cancelled within 24 hours of placement, provided the order has not yet shipped. Once shipped, the order must go through our standard return process.
Contact Us
Yokai Group LLC — Barnacles Pet Shop
5041 N Springfield Ave, APT 2B, Chicago, IL 60625
Phone: 773-987-8383
Email: support@barnaclesoutdoors.org
Website: barnaclespetshop.com